YorkNet is on an extraordinary journey to make high-speed internet a standard amenity for everyone, whether in urban areas or tranquil rural ones. Established in
In today’s interconnected world, high-speed internet access is a critical factor for fostering economic growth and enabling access to education, healthcare, and social interactions.
We are excited to bring you the latest update on the BrooksNET project, the City of Brooks’ very own shared network provider for lightning-fast fibre
Rural and remote communities have long borne the brunt of poor internet access because of obstacles such as low population densities, extreme environmental conditions and
By now, it’s well understood that broadband is an essential service for all Canadians. As far back as 2017, the Canadian Radio-Television and Telecommunications Commission (CRTC) acknowledged in their Communications Monitoring Report how reliant we have become on internet communications in order to create meaningful content, contribute to Canada’s economy and democracy, and to connect with our friends, families, and communities.
Empowering communities with tech and resources for infrastructure growth and sustainability.
At Community Network Partners (CNP), we highly value your feedback regarding any accessibility barriers you may have encountered while dealing with our services. We also appreciate your input on how we are implementing our Accessibility Plan.
The Accessible Canada Act (ACA) defines a barrier as:
“…anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”
Your feedback can be general or specific, and providing additional details such as the date, webpage name, or activity involved would greatly assist us in understanding your concerns better. We strive to continuously improve and ensure a more accessible experience for all.
Community Network Partners
4020A Sladeview Crescent,
Mississauga, ON L5L 6B1, Canada
1-877-473-4487 from Monday to Friday, 9am – 5pm (Eastern Time)
support@cnpartners.ca
https://cnpartners.ca/help-and-support/
While individuals have the option to provide personal and contact information, it is not mandatory. For those who prefer to submit feedback anonymously, we recommend using our online webform. This ensures that no contact information, such as phone numbers or email addresses, will be visible to us. Your privacy is our priority.
When you submit feedback via email or webform, an automatic acknowledgement of receipt will be sent to you. Feedback shared through telephone will be acknowledged directly by our dedicated support team. If you choose to provide contact information when submitting feedback by mail, we will send an acknowledgement letter to the provided address. Rest assured, we appreciate your input and ensure that your feedback is received and acknowledged accordingly.
CNPemployees have exclusive access to a dedicated webform through our internal file sharing site. This ensures that their feedback is received and addressed by the relevant subject matter experts. Employees can choose to remain anonymous when using the employee webform, as it does not require personal information unless voluntarily provided. When follow-up is requested, we ensure the highest level of confidentiality by limiting access to the employee’s feedback to the fewest individuals necessary. We value our employees’ input and strive to maintain a secure and confidential feedback process.
We actively engage with the public through social media channels, which also serve as a platform for sharing feedback on CNP’s accessibility. To ensure that this feedback is properly addressed, our dedicated staff will acknowledge and record relevant feedback received through these channels. We strive to treat all feedback, regardless of the communication channel, with equal importance and ensure consistent handling across traditional and digital channels. Your feedback matters to us, and we appreciate your contributions in enhancing our accessibility efforts.
Your feedback is invaluable in the ongoing improvement of our accessibility initiatives at CNP. While some feedback may not necessitate an immediate response, others may bring urgent matters to our attention. Rest assured, all feedback received plays a vital role in shaping our future accessibility plans and gauging our progress towards established goals. Your input will be carefully considered when composing our accessibility progress reports, which are published during the interim years between accessibility plans. Together, we can foster a more inclusive and accessible experience for all.
To ensure efficient management of feedback related to the ACA, CNP follows a systematic approach. All feedback received will be digitized and stored in our secure document management system. A dedicated filing system has been designed exclusively for ACA-related feedback, programmed to automatically retain records for the required seven-year period. Feedback provided (excluding anonymous submissions) will be categorized based on its source, distinguishing between employee and external stakeholder input. Additionally, the feedback will be further classified into relevant areas outlined in section 5 of the ACA. CNP employees will diligently document feedback using our internal document management platform. These measures streamline the reporting process at the conclusion of each reporting cycle, ensuring transparency and accountability.
At CNP, we are committed to accommodating diverse accessibility needs.To receive this feedback process description in an alternative format such as print, large print, Braille, audio, or compatible electronic format for adaptive technology, please email support@cnpartners.ca.
460 Admiral Blvd. Mississauga,
Ontario L5T 3A3
Copyright © 2021 Community Network Partners, All rights reserved.
